The Office – Recap & Review – Customer Loyalty

photo: nbc

photo: nbc

The Office
Customer Loyalty

Original Air Date: Jan 24, 2013

Shannon – Associate Editor

Dwight is cleaning out an old cabinet when he comes across a cryptic letter from long ago. It leads the reader to seek out The Holy Grail hidden somewhere in the building. Pam calls Jim and asks if he set it up. Jim admits that he set it up at least 5 or 6 years ago, back when he had more free time. Called it “The Dunder Code”.

It’s actually pretty funny because not only does Dwight find every clue and solve each riddle, the rest of the crew helps him look for it. Pam is on the phone with Jim giving him a play by play but Jim can’t remember if there was a Grail at the end or not. Everyone gives up looking when we see one of the warehouse guys dipping a donut into some coffee served in a gold chalice. Heh. Nice.

Dwight is not happy about Jim recruiting Daryl. Dwight wants to know how many of the Dunder-Mifflin people Jim is going to poach. Dwight holds a conference on customer loyalty. Nellie sidetracks it because she’s feeling guilty that she put Erin and Pete on a project and they’ve bonded. Toby asks Nellie why she did that for Andy because he was kind of a jerk to Erin. Nellie decides to reassemble the project taskforce that has Erin and Pete working together again.

Jim is excited to go to Cece’s dance recital in Scranton, but he’s stuck in a meeting in Philly (which doesn’t end well) and can’t make it. You know they’re just setting us up for the move. Jim asks Pam to record it on her phone but Pam isn’t very good at making her phone do things, like record and take a call (Pam’s good news at being accepted to do a mural) at the same time. She messed up the recording and didn’t get a video of the recital.

Jim and Pam have an argument over the phone over Jim missing the dance recital and Pam’s inability to video it properly. Well, that’s what the argument appears to be about but I suspect the stress of both being apart and trying to keep a marriage going is the real reason here. Jim and Pam both say some very hurtful things to each other and I have to say, this is the realest moment I’ve ever seen on this show. It’s heartbreaking, actually. I’ve never seen Jim so mean before. Pam is distraught as she hangs up the phone so the boom mike operator for the camera crew comforts her and asks the cameraman to turn the camera off. That’s a first. We’ve never seen the camera crew before. The show is breaking down, guys.

The Jim and Pam argument left me very uneasy. I see from the NBC site that next week Pam discovers a dark secret. I have no idea what that’s supposed to mean. I’m scared, guys. I need this show to end with Jam in tact. What say you? Leave your comments below.


About Shannon

Shannon is a wife and mother of 3 kids. She adores all things Disney and loves a good tall Dole Whip.
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3 Responses to The Office – Recap & Review – Customer Loyalty

  1. KP says:

    They won’t end a COMEDY with the biggest break-up in TV history. They can’t do that. But it’s nice to see a ‘bump’ in their road. Since they got married they’ve been too perfect to be interesting. The courtship of JAM worked cause of all the bumps. This is really the first bump we’ve had since Karen Filipelli left.

  2. Toby Flenderson says:

    I’ve been waiting for the tumultuous moment of the Jim and Pam relationship for years. Finally it has arrived and I hope it leads to the break of this fairy tale marriage. Real office life has hit Pam in the face, and unfortunately it involves trouble in her personal life. Always thought their coupling was meant to fall, and I hope the camera man is there to pick up the pieces.

    • Shannon says:

      Wow, Toby, that is really harsh. I hate so much about the things you choose to be. Maybe go give Nellie another awkward shoulder rub. 🙂

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